Refund & Return Policy

The promise

We offer a 30-day satisfaction promise. If something is wrong with your order, tell us within 30 days of delivery and we will put it right.

What is eligible

• The product arrived damaged or leaking.
• You received the wrong item.
• The product was past or near expiry on arrival.
• The item is unopened and unused, in its original sealed packaging.

What is not eligible

• Opened or partly used consumable products, for hygiene and safety reasons.
• Products damaged after delivery through misuse or incorrect storage.
• Requests raised more than 30 days after delivery.
• Products bought from anywhere other than this website or an authorised channel.

How to raise a request

1. Contact us within 30 days of delivery with your order number.
2. For damage or a wrong item, send photographs of the product and the outer packaging. Please photograph the parcel before opening it fully if it looks damaged on arrival.
3. Our team will respond, usually within one working day, and arrange a pickup or ask you to return the item.

Refund timelines

Once we receive and inspect the returned item, an approved refund is issued to the original payment method. Banks typically take 5–7 working days to credit it after we release it. Where an order was paid from a wallet balance, the refund is returned to that wallet.

Replacements

If you would prefer a replacement rather than a refund, tell us when you raise the request and we will dispatch one as soon as the return is approved.

Cancellations

An order can be cancelled free of charge at any time before it is dispatched. Once dispatched, it follows the return process above.

Contact

Raise any refund or return request through our contact page, quoting your order number.