Frequently Asked Questions
Products, ordering, delivery, returns and your account - answered plainly.
Products
Yes. Our formulations are designed by qualified Ayurvedic biochemists and manufactured in GMP sterile cleanrooms to be AYUSH and FSSAI compliant. Every batch carries its own manufacturing record, batch number and expiry date.
Yes — the entire range is 100% vegetarian. Packs carry the green vegetarian mark.
Yes. The berries are collected from wild high-altitude terrain in Spiti Valley and Ladakh, above 12,000 feet, rather than farmed. The juice is cold-pressed without boiling, with no added sugar, colour or water.
Please consult your doctor or a qualified Ayurvedic practitioner first. Our products are wellness formulations, not medicines, and they are not a substitute for prescribed treatment.
Store in a cool, dry place away from direct sunlight. Juices should be refrigerated after opening and consumed within the period stated on the label.
Ordering
Browse the catalogue, sign in to your account and place your order. If you do not have an account yet, you can create one free in about a minute.
Payment options are shown at checkout. Where you hold a wallet balance on your account, you can use that too.
Delivery
Orders confirmed before the daily cut-off are dispatched the same working day. Delivery is typically 2–4 working days to metro cities and 4–7 elsewhere. Full details are in our shipping policy.
We deliver to more than 19,000 pin codes across India. If yours is not serviceable, the site will tell you at checkout.
Yes. Every consignment is tracked. The courier name and tracking number appear in your account and are sent to you when the order is dispatched.
Returns
We offer a 30-day satisfaction promise. Damaged, wrong or unopened items can be returned within 30 days of delivery. Opened consumables cannot be returned for hygiene reasons. See the full refund policy.
Once we receive and inspect the return, an approved refund is released to your original payment method. Banks usually credit it within 5–7 working days.
Account
Use the reset password page. We will e-mail a 6-digit code to your registered address, and you can set a new password once it is verified.
Passwords and transaction PINs are stored only as salted cryptographic hashes and cannot be read back by anyone, including our staff. Identity and bank details are permission-restricted. See our privacy policy.
Still have a question?
Our support team answers member queries directly - send us a message and we will get back to you.